Shipping Policy
At Untucked, we strive to provide a reliable and smooth delivery experience for every order. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 2–3 business days after confirmation. Orders are not shipped on Sundays or public holidays. During high-volume periods such as sales, launches, or festive seasons, dispatch times may be slightly extended. If there is a significant delay, we will notify you via email or phone.
Delivery Time
Estimated delivery timelines:
• Metro Cities: 4–6 business days
• Non-Metro Locations: 5–7 business days
Delivery timelines may vary depending on courier partner availability, location, weather conditions, and operational factors. While we aim for timely delivery, delays caused by courier services or unforeseen circumstances are beyond our direct control.
Shipping Charges
• Standard shipping is free on prepaid orders (₹0 shipping charges).
• A ₹100 standard shipping charge applies to Cash on Delivery (COD) orders.
• Shipping charges, if applicable, are clearly displayed at checkout before the order is placed.
Cash on Delivery (COD)
• COD is available on eligible orders up to ₹4,999, subject to pin code and other serviceability restrictions.
• COD orders are subject to a total charge of ₹149, comprising:
** • ₹100 Standard Shipping Charge**
** • ₹49 COD Handling Fee**
• COD charges are clearly displayed at checkout before the order is placed.
We reserve the right to disable COD for customers who repeatedly refuse deliveries or place non-genuine orders. If COD is not available for your pin code, prepaid payment will be required.
Non-Serviceable Locations
If your delivery pin code is not serviceable by our courier partners, your order may be shipped through alternate delivery methods such as government postal services or regional carriers. Delivery timelines may be slightly longer in such cases.
Tracking Information
Once your order is shipped, you will receive a tracking link via email or SMS. This link allows you to monitor your shipment status in real time.
Delivery Guidelines
• Open delivery is not permitted. Please do not request delivery personnel to allow package opening before payment (for COD orders).
• If a package appears damaged or tampered with at the time of delivery, please refuse acceptance and contact us immediately.
Order Cancellation
Orders can be cancelled only before they are dispatched. Once shipped, cancellations are not possible.
Right to Refuse or Cancel Orders
Untucked reserves the right to refuse or cancel any order if:
• Product is out of stock or unavailable
• Payment is flagged as suspicious
• Billing information is incorrect or unverifiable
• Order appears fraudulent
• Delivery to the provided address is not possible
• Website errors such as incorrect pricing or product details occur
If your order is affected for any of the above reasons, our support team will notify you promptly and assist with next steps.
Address Accuracy
Customers are responsible for providing complete and accurate shipping details. Untucked is not liable for delivery failures caused by incorrect or incomplete address information.
Need Help?
Email: untuckedindia@gmail.com
Phone / WhatsApp: +91 9289 596399