FAQs

Shipping & Delivery

When will my order be shipped?

Orders are processed within 2–3 business days after confirmation. Orders are not shipped on Sundays or public holidays.

How long does delivery take?

Delivery usually takes 4–7 business days depending on your location and courier service availability.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS to monitor delivery status.

Do you ship internationally?

Currently, we ship only within India.

Cash on Delivery (COD)

Is Cash on Delivery available?

Yes, COD is available on orders up to ₹4999.

Is there a COD charge?

Yes, a ₹50 COD handling fee applies.

Why is COD unavailable for my order?

COD may be unavailable if your pin code is not eligible or if COD has been disabled due to repeated failed deliveries.

Exchanges

Do you offer exchanges?

Yes, we offer a one-time exchange on eligible products.

When can I request an exchange?

Exchange requests must be submitted within 3 days of delivery.

Can I exchange for another product?

Yes, you may exchange for another product of equal or higher value by paying the price difference (subject to availability).

What conditions must be met for exchange?

The item must be:

  • unused
  • unworn
  • unwashed
  • with original tags and packaging intact

Requests that don’t meet these conditions may be declined.

Which products cannot be exchanged?

Items not eligible include:

  • products priced ₹899 or below
  • sale or promotional items
  • limited-edition or clearance products
  • freebies or mystery products

Returns & Refunds

Do you accept returns?

Returns are accepted only if you receive a damaged or incorrect product.

Can I return a product if I don’t like it or it doesn’t fit?

No. Returns for size issues, preference, or change of mind are not accepted.

How do I request a return?

Email untuckedindia@gmail.com within 3 days of delivery with:

  • Order ID
  • clear photos or unboxing video of the issue

How are refunds processed?

Refunds are processed after inspection and typically completed within 5–10 business days.

How will I receive my refund?

  • Prepaid orders → original payment method
  • COD orders → UPI or bank transfer

Will any amount be deducted from my refund?

Yes, if applicable:

  • shipping charges
  • COD fee
  • return shipping cost (if return isn’t due to our error)

No deductions apply if the return is due to a damaged or incorrect product.